Quality Articles

Balanced Scorecard, a viable option and a solid strategic layout help you to go above and beyond your limits. In 1990s Dr. Robert Kaplan and Dr. David Norton came up with the idea of this strategic planning and management system to help the business owners to capture a broad [...]

Certainly, hotel industry is a huge sector that generates massive amount of revenue all around the world. Majority of people will agree that hotel industry acts as a considerable financial muscle in the economic development so one needs a clear business strategy to make that happen in a productive [...]

What Is a Flow Chart A flow chart is the diagrammatic representation of a process that describes the sequence of different steps involved in that process. Flow charts are used widely in different areas to record, research, design, enhance and summarize extensive processes to make them easy to understand. [...]

Internal audits assist companies to achieve their corporate objectives by consistently keep their eye on business practices. The goal is to make sure that all the organizational procedures and policies are followed and if it does not then, it should alert the management about the gaps. Many companies recruit [...]

Firstly, let me explain what ISO 9001 is. The ISO 9001 is the worldwide standard for the Quality Management Systems (QMS). It is published by the International Organization for Standards (ISO). These standards have been modernizing with time, and the latest update was in 2015. The update that took [...]

Who Introduced The Kano Model In 1984, Japanese researcher and consultant, Noriaki Kano published a paper with a set of techniques and ideas that help us in impelling our customers and prospects satisfaction and product development. Those techniques and ideas are commonly known as the Kano Model. Kano, the [...]