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  • Customer Experience Analysis

How to Perform Customer Experience Analysis

April 15th, 2019|Comments Off on How to Perform Customer Experience Analysis

In simple terms customer experience analysis is a tool to measure how our product or service proves inadequate, fulfills or go beyond customer expectations. It teaches us how to preserve and raise revenue by [...]

How to Calculate Cp and Cpk Values and When to Use Them

April 8th, 2019|Comments Off on How to Calculate Cp and Cpk Values and When to Use Them

What is Cp and Cpk Basically, for a process Cp and Cpk are taken as short-term prospective capability measures. In Six Sigma it is desired to define quality of the processes in terms of [...]

  • standard operating procedure for hotels

When to Use a Standard Operating Procedure for Hotels

April 1st, 2019|Comments Off on When to Use a Standard Operating Procedure for Hotels

A standard operating procedure for hotels is a set of written rules on a document that are followed by the hotel. The Standard Operating Procedure (SOP) ensures the quality and consistency of service of [...]

  • Advantages and Disadvantages of Process Mapping

What are the Advantages and Disadvantages of Process Mapping?

March 25th, 2019|Comments Off on What are the Advantages and Disadvantages of Process Mapping?

Process Mapping Basically, a process map can be defined as a planning and management tool which visually explains the work flow. It summarizes the job duties executed to finish a particular task at the [...]

  • internal audit scope of work

Defining the Internal Audit Scope of Work

March 18th, 2019|Comments Off on Defining the Internal Audit Scope of Work

In order to enhance and attain value in the organizational activities, the internal audit is designed to monitor the activities. The internal audit assists the organization in attaining systematic and disciplined management. This approach [...]

  • Gemba walk checklist

How to Create a Gemba Walk Checklist

March 11th, 2019|Comments Off on How to Create a Gemba Walk Checklist

Continual improvement comes from when a process is being reviewed on a regular basis to improve its efficiency and the quality of the output. There are certain things that get updated or changed to [...]

  • Receiving inspection sampling plan

What Receiving Inspection Sampling Plan Should Be Used

March 4th, 2019|Comments Off on What Receiving Inspection Sampling Plan Should Be Used

Sampling plans assists us in defining our sample size or we can say the items number that need inspection for every single lot of received material. When an organization decides on a receiving inspection [...]

  • difference between compliance and certification

The Difference Between Compliance and Certification for ISO 9001

February 25th, 2019|Comments Off on The Difference Between Compliance and Certification for ISO 9001

Compliance and certification are two different steps of the Quality Management System (QMS), which seek the same goal: to obtain a total quality of products at the end of the production process. Certification is [...]

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