Quality Articles

Standard Operating Procedures (SOPs) are well-documented processes or procedures that an organization must keep in place to make sure that products and services are being delivered smoothly and consistently. SOPs are commonly utilized to demonstrate conformity with operational practices or regulations. They are documenting how jobs are to be [...]

The 5 whys of root cause analysis is a technique often used during problem solving procedure. It is based on asking “why?” 5 times in continuous order to find the root cause of problem.  By asking why a problem occurred each time, the answer then turns into the premises [...]

Brainstorming was first introduced by Alex F. Osborne around 1939. Disheartened from his workers’ inabilities to create innovative ideas, Osborne started developing new ways of thinking for problem solving within his organization. They were based on a teamwork approach rather than working as an independent individual. He started with [...]

A gap analysis is process that compares actual state or performance of any company with their desired or future state. The method provides the series of actions that identifies missing strategies, processes, practices, capabilities, skill, technologies etc. and then suggest the solution that will be helping to complete desired [...]

In the construction industry we can define quality as the accomplishment of satisfactory performance levels from construction activities. The acceptable and satisfactory performance can be achieved when the activity fulfills or surpasses the customer’s or owner’s requirement. A quality policy for construction, is a document which summarise a construction [...]

A business continuity policy should be part of your company’s operational setup. Up to 25% of businesses fail to recover from disasters. It can be incredibly difficult for a small business to return to normalcy after an interruption. An insurance policy and emergency funds can only help you to [...]