The number one objective of any business should be to create a happy client base. This can help validate your business and ensure your customers remain loyal. Measuring customer satisfaction can be a difficult task for most companies as it is not a straightforward process. The great news is there are some tools and metrics [...]
Cp and Cpk are commonly referred to as capability indices and we will look at the difference between Cp and Cpk. They are both used to indicate the ability of a process to make a product that meets the specified requirement. They both compare the process spread to specification spread and are thus used [...]
While the adoption of Toyota's Lean Manufacturing principles have introduced words and phrases such as "Kaizen" and 'the Seven Wastes" into everyday conversation, mention "Poka Yoke" and you will probably get blank looks. Yet using a Poka-Yoke principle is a powerful and proactive way of minimizing human error and reducing defect as a result. Poka [...]
Standard operating procedures, commonly known as SOP, is a set of step by step instructions designed by the organization to help workers to carry out routine task easily. Importance of standard operating procedures is vital to deliver a consistent product or service. SOPs are guidelines for employees written with an objective to achieve efficiency, quality [...]
In the corporate world, you might face the challenges of problem solving and decision-making regularly. Ask anyone in the workplace, problem and decision-making activities are two essential parts of the day. The frequency of these issues for everyone highlights that these activities are critical elements of our work, but we don’t know how to deal [...]
The whole is greater than the sum of its parts. You might come across with this phrase several times! Brainstorming is a technique which brings people together to discuss an issue jointly in a facilitated manner, and it is much better than a solution coming from an individual. This is one of the advantages of [...]
Kaizen, or the management style of continuous improvement, is well known these days in businesses across the world. Originally it was used by Japanese companies or organisation in the manufacturing sector, but has since spread to businesses within various sectors and across business activities. Generally, kaizen is a philosophy which highlights the significance, of continuous [...]
Kanban and Scrum are two terminologies mostly used alternatively for each other. But fact is that there are some very vital difference between scrum and kanban Agile development methodologies. Scrum is a tool widely used to shape work into smaller, manageable parts that can be accomplished by a professional team within an assigned time period. [...]
An ISO 9001 Quality Management System is customer focused, and looks for ways to improve the quality and value that customers receive. It aims to reduce waste and continuously drive to optimise the business. Rather than simply being a collection of documentation, a QMS is the full management system, although the documentation is an important [...]
