Quality Articles

In simple terms customer experience analysis is a tool to measure how our product or service proves inadequate, fulfills or go beyond customer expectations. It teaches us how to preserve and raise revenue by reviewing our customers experience. It gives us the facts about how our customers are benefiting [...]

A standard operating procedure for hotels is a set of written rules on a document that are followed by the hotel. The Standard Operating Procedure (SOP) ensures the quality and consistency of service of a hotel by maintaining its quality standards. Every hotel has its own SOP and every [...]

In order to enhance and attain value in the organizational activities, the internal audit is designed to monitor the activities. The internal audit assists the organization in attaining systematic and disciplined management. This approach helps in improving the effectiveness of government control and risk management. Through considering the internal [...]

Sampling plans assists us in defining our sample size or we can say the items number that need inspection for every single lot of received material. When an organization decides on a receiving inspection sampling plan, such as the usually used ANSI/ASQ Z1.4, it is establishing a standard for [...]

Compliance and certification are two different steps of the Quality Management System (QMS), which seek the same goal: to obtain a total quality of products at the end of the production process. Certification is a written assurance given by a third party that a product, service, system or person [...]

Every organization has set objectives whether financial or non-financial that it targets to hit at a particular period. There are different measures to compare a given outcome with the projected performance of the organization. The best method that has been confirmed to work exceptionally well in many organizations is [...]