Quality Articles

What are Quality Objectives? TQM (Total Quality Management) is a customer-focused process that drives continual improvement of business operations. The goal is to ensure all associated employees work toward common goals to improve the products or services provided by the organization. It is an ideal way for business activities [...]

ISO 9001 is an internationally recognized standard that describe the necessary and particular requirements for a QMS (Quality Management System). This standard is used by various organizations in order to validate their capability to continually offer quality products and services that not only fulfill customers’ needs, but also meet [...]

Standard Operating Procedures (SOPs) are well-documented processes or procedures that an organization must keep in place to make sure that products and services are being delivered smoothly and consistently. SOPs are commonly utilized to demonstrate conformity with operational practices or regulations. They are documenting how jobs are to be [...]

The 5 whys of root cause analysis is a technique often used during problem solving procedure. It is based on asking “why?” 5 times in continuous order to find the root cause of problem.  By asking why a problem occurred each time, the answer then turns into the premises [...]

Brainstorming was first introduced by Alex F. Osborne around 1939. Disheartened from his workers’ inabilities to create innovative ideas, Osborne started developing new ways of thinking for problem solving within his organization. They were based on a teamwork approach rather than working as an independent individual. He started with [...]

A gap analysis is process that compares actual state or performance of any company with their desired or future state. The method provides the series of actions that identifies missing strategies, processes, practices, capabilities, skill, technologies etc. and then suggest the solution that will be helping to complete desired [...]